FAQs
General Questions
How can I contact support?
Our customer support team is available to assist you! You can reach us at [your email] or through our live chat during business hours.
Orders & Shipping
Do you ship worldwide?
Yes, we offer worldwide shipping. Some remote areas may have limited delivery options.
Where do you ship from?
We ship from multiple fulfilment centres, including locations in Asia, North America, and Europe, depending on stock availability and the destination country.
Can I change or cancel my order?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us within 12 hours of placing it. After this period, your order will be processed and shipped, but you can request a return after receiving it.
What payment methods do you accept?
We accept all major payment methods, including:
- Credit/Debit Cards (VISA, Mastercard, American Express, Discover)
- PayPal
- Apple Pay & Google Pay
What currency will I be charged in?
Our store’s default currency is USD ($) to ensure a smooth shopping experience for our global customers. However, prices may be displayed in your local currency based on your location. The final charge will be processed in USD at checkout.
When will my order be processed?
Orders are processed Monday–Friday and typically take 1-3 business days to be prepared for shipment. Please allow extra time during holidays or sale events.
How long will it take to receive my order?
Estimated delivery times vary based on product availability and shipping destination:
- Standard Shipping: 7-20 business days
- Express Shipping (if available): 5-10 business days
Please note: Shipping times may vary due to customs clearance and local postal service delays.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, please contact us. We will investigate the issue and provide a refund or reshipment based on the circumstances.
Customs, Duties & Taxes
Will I be charged customs and import taxes?
The prices on our website do not include local taxes or customs duties. Depending on your country’s regulations, you may be required to pay import duties upon delivery.
- Orders under $800 to the US are duty-free
- Other countries may have different thresholds – check with your local customs office for details
We are not responsible for any customs charges or delivery delays caused by customs processing.
Returns & Refunds
How do I return an item?
We offer hassle-free returns! To initiate a return, contact us at [your email] within 30 days of receiving your order. Items must be unused, in original condition, and in the original packaging.
What if I received a defective or incorrect item?
If you receive a damaged, incorrect, or missing item, please email us with:
- Your order number
- Photos of the item and packaging
We will resolve the issue as quickly as possible.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method. If you haven’t received your refund after 10 days, please check with your bank or payment provider.
Other Questions
Do you offer discounts or promotions?
Yes! Subscribe to our email list for exclusive discounts and early access to sales. You can also check our website for limited-time promotions.
Do you offer order tracking?
Yes! Once your order ships, you’ll receive a tracking number via email. Tracking updates may take 2-5 days to reflect on the carrier’s system.